Expand your software knowledge through hands-on use of Microsoft Office and exposure to SQL-based record queries.
Ready to learn and make a visible impact? We are inviting curious, organised candidates to join working with us at Laddertech Sdn Bhd, a Malaysian manufacturing team that supports local industry with reliable components and steady operations. We value practical skills, clear communication, and a supportive day-to-day culture.
As an Accounts Assistant cum Admin you are the backbone that keeps both the office and the finance side running. You will process invoices, prepare purchase orders, handle data entry and provide general office support so production and admin stay in sync.
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Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP.
Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders.
Onboard suppliers to our vendor management tool.
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Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.
Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders
Onboard suppliers to our vendor management tool
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Maintain documentation & reports. Periodically reviewing IT SOP, guideline, policy, procedure, and control to ensure the efficiency, effectiveness of the SOP & information security controls as a whole, recommending improvements wherever is necessary.
Degree in Computer Science, Information Technology or equivalent practical experience
Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Escalates issues to superior/RSS Line Manager (where required)
Engages in networking with colleagues from other business functions when required to
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Verify and reconcile Purchase Orders (POs), Delivery Orders (DOs) and supplier invoices to ensure accuracy and completeness prior to payment processing.
Coordinate procurement activities with subcontractors, suppliers and internal stakeholders to ensure uninterrupted production and project execution.
Source, evaluate and negotiate with suppliers to secure competitive pricing, favorable commercial terms, delivery schedules and service agreements while maintaining cost efficiency and quality standards.
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