MATRIX COUNTRY CLUB SDN BHD Hiring! Full Time Guest Relations Assistant in Negeri Sembilan, Earn up to MYR 2,000 - Ricebowl

To provide efficient, courteous and professional front office services to hotel guests, ensuring a smooth guest experience from arrival to departure. The Guest Relations Assistant is responsible for handling guest enquiries, reservations, check-in and check-out procedures, payment transactions, guest requests and other front office duties in accordance with hotel standards and procedures.

KEY RESPONSIBILITIES

• Greet and welcome guests in a warm, friendly and professional manner.
• Attend to guest enquiries, requests and complaints promptly and courteously.
• Provide accurate information on hotel facilities, services, operating hours, promotions and nearby attractions.
• Assist guests with directions, transportation arrangements and other reasonable requests.
• Maintain a high standard of customer service throughout the guest's stay.
• Handle guest feedback and escalate unresolved issues to the Front Office Executive.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Verify guest identification, reservation details and required registration information.
• Issue room keys/cards and provide relevant information regarding the hotel and room facilities.
• Ensure all guest charges and payments are properly recorded and settled.
• Process room changes, extensions and other guest requests in accordance with hotel procedures.
• Ensure proper handover of outstanding matters between shifts.
• Assist with handling room reservations, amendments, cancellations and no-show matters.
• Update guest and reservation information accurately in the Property Management System (PMS).
• Monitor room availability and coordinate with Housekeeping regarding room status.
• Communicate special guest requests and arrangements to the relevant departments.
• Assist in maximizing room occupancy and revenue by following approved room-selling procedures.
• Handle cash, credit/debit card and other approved payment transactions accurately.
• Issue receipts and other required documents to guests.
• Maintain proper control of the cash float and cashiering procedures.
• Perform shift closing and cash reconciliation as required.
• Answer and handle incoming telephone calls professionally.
• Respond to guest messages, emails and other enquiries promptly.
• Direct calls and enquiries to the appropriate department or personnel.
• Maintain effective communication with Housekeeping, Engineering, F&B, Sales and other departments to ensure smooth hotel operations.
• Maintain accurate guest records, registration forms and other front office documentation.
• Prepare daily reports and other operational records as assigned.
• Maintain proper filing and confidentiality of guest information.
• Ensure the Front Office counter and surrounding areas are clean, organized and presentable.
• Follow all hotel policies, SOPs, security procedures and service standards.
• Follow hotel security procedures and remain alert to any suspicious activities.
• Ensure proper verification of guest identity when required.
• Report accidents, incidents, lost and found items or security concerns to the relevant supervisor immediately.
• Comply with emergency, fire safety and evacuation procedures.
• Assist with hotel events, functions and special guest arrangements when required.
• Support other departments during peak periods or operational requirements.
• Participate in training, briefings and staff meetings.
• Perform any other duties and responsibilities assigned by the management from time to time.

Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Additional leave
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person