ZHANG AGRICULTURE DEVELOPMENT (SABAH) Hiring! Full Time IT Officer in Sarawak, Earn up to MYR 3,000 - Ricebowl

Job Responsibilities

• Install, configure, maintain and troubleshoot IT hardware, including desktops, laptops, printers, scanners and other peripherals.
• Diagnose hardware faults, replace faulty components and coordinate repairs or warranty claims with vendors.
• Install and configure operating systems, Microsoft Office, business applications, drivers and software updates.
• Provide on-site and remote technical support for hardware, software, network connectivity and user access issues within agreed service levels.
• Support outlet IT equipment, including POS terminals, barcode scanners, receipt printers and network devices.
• Troubleshoot LAN, Wi-Fi and internet connectivity issues, including basic checks on switches, routers, access points and network cabling.
• Carry out preventive maintenance and routine equipment checks to minimise downtime.
• Maintain accurate IT asset records, equipment assignment lists, maintenance logs and technical documentation.
• Assist with IT setup for new outlets, equipment replacements, system upgrades and other IT projects.
• Configure user accounts, email and shared-resource access according to approved access permissions.
• Assist with endpoint protection, data backups and recovery activities in accordance with IT procedures.
• Escalate complex technical issues to the Information Technologist or relevant vendors and follow through until resolution.

Job Requirements

• Practical knowledge of computer hardware, component replacement and troubleshooting.
• Familiarity with Windows installation and configuration, device drivers, Microsoft Office and common business applications.
• Basic understanding of networking, including TCP/IP, IP addressing, DNS, DHCP, LAN and Wi-Fi.
• Experience supporting POS systems and retail IT equipment will be an added advantage.
• Basic knowledge of RDBMS and SQL queries will be an added advantage.
• Strong troubleshooting, analytical and problem-solving skills.
• Able to explain technical issues clearly and provide responsive support to users.
• Responsible, organised and able to work independently and collaboratively.
• Proficiency in Mandarin is required to support Mandarin-speaking clients.

Qualifications and Experience

• At Least Diploma, Degree or relevant professional certification in Information Technology, Computer Science, Computer Engineering or a related discipline.
• Preferably at least 3 years of relevant experience in IT hardware maintenance, technical support or IT operations.
• Fresh graduates with a minimum CGPA of 3.70 and strong practical hardware troubleshooting skills are encouraged to apply.

Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT or related field: 3 years (Preferred)

Work Location: In person