Hainan Shucheng Catering Consulting Co., Ltd Hiring! Work from Home Support Specialist (Mandarin Speaking) in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

【Language Requirements】

Native Mandarin speaker (required); English not required.

Mandarin-medium school (独中 / SJKC) background preferred.

【Qualifications】

Proficient with Office and other common office software.

Experience in customer service, sales or administration is an advantage.

Good communication skills, careful and responsible, able to handle multiple clients in parallel at WeChat speed.

【Working Hours】

US Central Time 4:30 PM – 11:30 PM = Malaysia Time 05:30–12:30 (US daylight saving time) / 06:30–13:30 (US standard time) — Malaysian morning hours serving US-evening clients.

Six days a week including weekends (Malaysian Saturday and Sunday mornings); exact days confirmed at hiring.

【How to Apply】

When applying, please answer the following questions directly:

1. Can you commit long term to this schedule — Malaysian mornings 05:30–12:30 (06:30–13:30 in US winter), six days a week including Saturday and Sunday mornings?

2. What is your expected monthly salary? Please state it in MYR.

3. What is your WeChat ID?

【Key Responsibilities】(two openings — one on the licensing business line, one on the printing and advertising business line; the line you serve is assigned at hiring; the duties are the same)

Customer service: handle client reception and needs communication, maintain the CRM system, and assist with after-sales follow-up and issue resolution.

Community operations: manage client communication on WeCom, WeChat, Xiaohongshu (RED) and similar platforms, respond to enquiries promptly and record requirements properly.

Order support: follow up on order progress (licensing applications / printing and advertising orders) and handle the related administrative work (document organisation, data verification, etc.).

Cross-department collaboration: collect and relay client feedback, and support the improvement of service processes and product requirements.

【About Us】

We are a US restaurant-services group headquartered in New York, providing one-stop services to Chinese restaurant owners across the United States. Our business lines: restaurant licensing and compliance services · menu design, printing and advertising placement · online ordering system · AI phone-answering service · restaurant accounting services. Our team members are based in the United States, China and Malaysia. The verified entity displayed on this recruitment platform is an affiliated company of the group.

【How We Work】

Work location: fully remote; applicants must be located within Malaysia.

Payment: settled monthly via Wise in Malaysian Ringgit (MYR) into your Malaysian bank account.

Compensation: fixed all-in monthly salary.

Leave: paid annual leave and sick leave, details explained at hiring.

Please note: this is a six-day week — please make sure you can commit to these hours consistently over the long term.

【Process】

1. Resume screening and a phone conversation.

2. Remote practical assessment: a short task directly related to the core skills of the role (about 1 hour, using fictional data).

3. Overall evaluation and job offer.

• Fully Remote Work
• Malaysian daytime hours (US evening shift)
• Monthly payout via Wise (MYR)
• Fixed all-inclusive monthly salary
• Paid annual leave and sick leave