Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
MSP Collaboration: Collaborate with the Managed Service Provider (MSP) to maintain LAN, WAN, WLAN, security, and supporting systems such as DNS, IPAM, and AAA across all global regions.
Operational Excellence & Incident Leadership: Spearhead complex problem-solving and service restoration efforts to minimize downtime while managing ISP and vendor partnerships to ensure successful site launches and service delivery.
MSP Collaboration: Collaborate with the Managed Service Provider (MSP) to maintain LAN, WAN, WLAN, security, and supporting systems such as DNS, IPAM, and AAA across all global regions.
Professional certifications such as CCNP Enterprise, CCIE, Palo Alto PCNSE, Check Point CCSA/CCSE, Fortinet NSE, AWS Certified Advanced Networking, ITIL, or equivalent certifications are highly desirable.
Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence