Legenda Bumimas Hiring! Full Time Customer Support Officer in Sabah - Ricebowl

• Maintain and manage customer contracts, agreements, and other commercial documents, ensuring proper filing, timely renewals, and compliance with company procedures.
• Manage customer accounts by following up on outstanding payments, obtaining payment updates, monitoring collection status, and maintaining positive customer relationships through regular communication and service satisfaction follow-ups.
• Maintain accurate and up-to-date records of customer payment collections and account status.
• Ensure all customer records and documentation are accurate, well-organised, readily retrievable, and maintained in compliance with ISO requirements and company document control procedures.
• Prepare, update, and maintain commercial reports, customer databases, dashboards, and performance summaries to support business operations.
• Compile and analyse customer and commercial data to identify trends, to support the team in developing strategies, improve customer retention, and identify areas for business improvement.
• Provide administrative and commercial support to the department and perform any other ad hoc duties or projects assigned by Management from time to time.

Job Type: Full-time

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person