Win Smith Packaging Hiring! Full Time CUSTOMER CARE CUM LOGISTIC OFFICER in Perak, Earn up to MYR 2,500 - Ricebowl

Overview:
We are seeking a dedicated and detail-oriented Customer Care Logistics professional to join our team. The role involves managing customer inquiries, orders, and logistics to ensure timely delivery and exceptional service. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams and external partners.

Responsibilities:

• Handle and process Sales Orders (SO) and Delivery Orders (DO) accurately and efficiently
• Arrange and coordinate transportation for local and export deliveries
• Liaise closely with transporters, forwarders, and logistics partners to ensure smooth operations
• Handle export documentation and customs clearance for overseas shipments
• Ensure compliance with customs regulations, shipping requirements, and documentation (e.g. invoice, packing list)
• Perform physical checking of finished goods before dispatch to ensure accuracy and quality
• Monitor shipment schedules and update customers on delivery status, including export shipments
• Coordinate with warehouse, production, and sales teams to ensure smooth order fulfilment
• Resolve customer inquiries, delivery issues, and shipment delays efficiently
• Maintain proper records for all logistics, shipping, and export transactions
• Ensure all operations meet company procedures and deadlines
• Able to work in a fast-paced environment and manage multiple tasks effectively

Requirements:

• Proven experience in customer service or logistics roles, preferably in a related industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in using customer service software (e.g., Autocount).
• Ability to work collaboratively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Pay: RM1,800.00 - RM2,500.00 per month

Work Location: In person