Tribe Business Services Hiring! Work from Home Customer Service Support- WFH- RM3000 in Sabah, Earn up to MYR 3,000 - Ricebowl

Job Description
Tribe is hiring! We’re looking for a passionate Mandarin‑speaking Customer Support Executive to support our global client Tencent, one of the world’s leading gaming companies. If you enjoy gaming and love helping others, this is your opportunity to build a remote career in the gaming industry.

What You’ll Do

• Provide high‑quality customer support via live chat and email
• Troubleshoot and resolve player issues accurately and efficiently
• Escalate complex cases while maintaining clear communication
• Handle multiple tasks across various systems and platforms
• Ensure players receive a smooth and enjoyable gaming experience

What We’re Looking For

• Fluent in Mandarin & English (spoken and written)
• Minimum 1 year of customer service or call center experience
• Tech‑savvy and comfortable using MS Office and digital tools
• Own a laptop and have stable internet connectivity
• Passionate about mobile/PC games with basic gaming knowledge

Working Hours

• Two shift options (candidates may indicate their preferred shift):
• Rotational Shift: 8AM – 4PM/ 4-12AM/ 12-8AM
• Permanent Night Shift: 12:00 AM – 8:00 AM

Language Requirements

• Fluent in English and Mandarin (both spoken and written)

Candidates who are passionate about mobile or PC gaming and familiar with common player‑related issues: such as game bugs, account or login problems, and in‑game purchase or top‑up issues are highly encouraged to apply. Applicants with prior gaming industry or game support experience will be an added advantage.

Interested candidates are welcome to submit your updated resume via WhatsApp to Jeselyn Koh Wei Li (011‑*************) for immediate consideration.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin and able to communicate in basic English?
• Do you own a personal laptop and have a stable internet connection for work?
• Are you willing to work rotational shifts or a permanent night shift (12 AM–8 AM)?
• Do you have previous experience in Customer Service or the BPO industry?
• Do you enjoy playing mobile or PC games?
• Are you comfortable with the fixed monthly salary of RM3,000?
• If selected, would you be available to start as soon as possible?

Work Location: In person