Swee Lee Workshop Hiring! Full Time Customer Service Adviser (Mandarin Speaker) in Pahang, Earn up to MYR 3,000 - Ricebowl

• Minimum SPM.
• Able to communicate in Bahasa Malaysia; English and Mandarin would be an advantage.
• Possess a valid driving license.
• Good communication skills.
• Responsible and willing to learn.
• Experience in automotive workshop, accident claims, or insurance claim handling is an added advantage. Training will be provided for candidates who are willing to learn.

• Attend to customers through WhatsApp, phone calls and walk-in enquiries.

• Assist customers with vehicle accident claims and repair enquiries.

• Collect, check and prepare documents required for insurance claims.

• Follow up claim approval , payment with insurance companies.

• Check and reply to emails from customers, insurance companies and related parties.

• Prepare simple letters and correspondence when required.

• Update customers on their claim approval and vehicle repair status.

• Follow up on pending documents with customers and insurance companies.

• Coordinate with workshop, estimator, insurance company and other departments.

• Upload vehicle photos and claim documents into the relevant system.

• Perform basic data entry, filing and administrative work.

• Handle other customer service duties when required.

Requirements: Basic computer knowledge, good communication skills, responsible and willing to learn. Experience in automotive or insurance claims is an advantage, but training can be provided.

• EPF
• SOCSO
• EIS
• On-the-job training
• Uniform provided
• Medical Leave
• Annual Leave