UBASE Asia Sdn Bhd
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101-500 Employees · Call Center / BPO ·
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UBASE Asia Sdn Bhd Job Vacancies and Careers
KL City, WP Kuala Lumpur
Near Train Station
- Key Responsibilities
- • Handle inbound calls, live chats, and emails from ChargeSini users.
- • Assist with EV charging issues, account inquiries, payments, and app-related support. ...
Posted
4 months ago
KL City, WP Kuala Lumpur
Near Train Station
- Maintain detailed and accurate records of all customer interactions in the system.
- Follow call scripts, quality standards, and performance targets while continuously seeking to improve customer satisfaction.
- Responsibilities: ...
Posted
4 months ago
WFH
KL City, WP Kuala Lumpur
Near Train Station
- Review flagged accounts from automated systems or manual referrals and take appropriate action (e.g., restricting access, requesting additional
- Monitor transactions and user behaviors' to identify patterns of fraud, money laundering, or other financial crimes.
- Maintain strong documentation of decisions and actions in accordance with internal policies and regulatory expectations. ...
Posted
4 months ago
KL City, WP Kuala Lumpur
Near Train Station
- • Respond to player queries with clear, concise, and helpful communication through our ticketing system.
- • Identify complex issues that require escalation and work closely with technical and development teams to ensure timely resolutions.
- • Update and maintain internal knowledge base articles, FAQs, and guides based on recurring player issues or new game updates. ...
Posted
4 months ago
WFH
KL City, WP Kuala Lumpur
Near Train Station
- Your health and future are covered: premium insurance and full security benefits.
- We provide dental and optical benefits because your well-being matters.
- A culture of celebration: regular team events and employee recognition. ...
Posted
4 months ago
KL City, WP Kuala Lumpur
Near Train Station
- Work hours: 9:00 AM to 6:00 PM (Monday-Friday)
- Work location: Menara Ken, TTDI
- Commission based on monthly sales targets ...
Posted
4 months ago
WFH
KL City, WP Kuala Lumpur
Near Train Station
- Your health and future are covered: premium insurance and full security benefits.
- We provide dental and optical benefits because your well-being matters.
- A culture of celebration: regular team events and employee recognition. ...
Posted
4 months ago
KL City, WP Kuala Lumpur
Near Train Station
- Improve, update, and refine NPS & QA scorecards in alignment with client and internal quality criteria.
- Support calibration of scoring metrics to maintain fairness and standardization.
- Ensure version control and documentation of all scorecard templates. ...
Posted
5 months ago