Lead, coach the Agent Eval & Instrumentation team to build specific AI/Agent use case operational and evaluation dashboards in consultation with Agent Capabilities Services and Business/Product Owners.
Drive the improvement engine: convert production signals into a prioritised optimisation backlog routed to Agent Capabilities Services, Data & Harness Engineering, and AI/Agent Operations, and evidence that shipped improvements moved the target metric.
Represent Agent Eval & Instrumentation with cross-functional partners such as (Agent Capabilities Services, Data & Harness Engineering, Central AI Platform & Ops, AI Lab) and provide quality and reliability inputs to CAIO/board reporting.
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Ensure that complaints from users and tenants are promptly attended to by the MA.
Conduct site inspections to ensure that works are properly carried out.
Ensure that all architectural, structural and M & E services as-built plans including Operation and Maintenance Manuals are updated and maintained promptly and properly.
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Lead technicians to support pipe and fiber project during implementation phase and supervise contractors to work at site with restricted access
Manage and resolve site issues related to pipe and cables, coordinate with provisioning teams and contractors until completion of equipment commissioning
Ensure that target dates (Customer Ready Date) for all access fibre cable schemes are met so that services can be provided expeditiously to customers
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