Hair Services- Provide professional hair services including haircut, styling, hair colouring, bleaching, highlights, treatments, perm and other salon services.- Conduct consultation to understand clients’ hair condition, preferences and desired results.- Recommend suitable hairstyles, colours, treatments and home-care products according to clients’ needs.- Ensure all services are performed according to salon standards and professional procedures.
Customer Service- Greet and welcome clients in a friendly and professional manner.- Provide personalised consultation and attentive service throughout the client's visit.- Respond to customer enquiries via WhatsApp, social media and other communication channels in a prompt, polite and professional manner.- Provide accurate information regarding hair services, pricing, promotions, operating hours and appointments.- Assist with appointment bookings, confirmations and rescheduling when required.- Handle customer enquiries and service-related concerns professionally.- Build and maintain strong relationships with new and existing clients.- Follow up with clients when appropriate to maintain customer relationships and encourage repeat visits.- Represent OMOS SALON professionally and uphold a high standard of hospitality at all times....
