GSR Solution Malaysia Sdn. Bhd.
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>500 Employees · HR Mgmt / Consulting
118
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6 Job Vacancies
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GSR Solution Malaysia Sdn. Bhd. Job Vacancies and Careers
GSR Solution Malaysia Sdn. Bhd.
Keladi, WP Kuala Lumpur
- Assist to liaise with customer contacts and support customer warehouse visits & on-site requests. Share updates with China headquarters. Coordinate with local vendors for transport and racking. Help handle customer complaints such as goods damage, delay and slow stocktaking.
- Support evaluation of warehouse layout and racking equipment. Report operational risks including manpower shortage and high-value material risk. Comply with rules for asset protection and compensation for lost or damaged goods.
- Job Responsibilities ...
Posted
14 days ago
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Conduct regular self-reviews; participate in weekly QA meetings, share cases, and propose process improvements.
- Comply with company data security and privacy regulations; properly handle confidential customer information.
- Verify customer complaints submitted by merchants and platform sides according to company policies; complete audits within required timeframes and escalate issues as needed. ...
Posted
20 days ago
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform POD audit tasks as needed.
- Strictly comply with data security and privacy regulations; maintain confidentiality of customer address data and prevent data leakage.
- Assist in compliance verification of complaints across various channels. ...
Posted
20 days ago
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.
- Handle other team-related matters as assigned.
- Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns. ...
Posted
20 days ago
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Support localization tasks such as FAQs, emails, and scripts (English → Arabic).
- Deliver customer service to players via live chat, email, tickets, and app‑store reviews to enhance user satisfaction.
- Address player inquiries and complaints; escalate to headquarters when necessary. ...
Posted
a month ago