GSR Solution Malaysia Sdn. Bhd. Hiring! Full Time Audit in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Experience in logistics, cross-border e-commerce, or customer service preferred.

Bachelor’s degree or above; excellent communication and good English proficiency.

Basic understanding of U.S. parcel and freight operations.

Detail-oriented; proficient in Excel.

Able to work under pressure and adapt to shift schedules.

Verify customer complaints submitted by merchants and platform sides according to company policies; complete audits within required timeframes and escalate issues as needed.

Respond to customers in writing via ticket system or templates within SLA requirements to ensure timely closure.

Report high-risk complaints immediately; strictly follow SOPs to ensure standardized, traceable processes.

Conduct regular self-reviews; participate in weekly QA meetings, share cases, and propose process improvements.

Comply with company data security and privacy regulations; properly handle confidential customer information.