Breakdown, clean and set-up of tables and drink stations.
To directly implement and maintain the standards of service quality pertaining to his / her area of responsibility by providing the best possible service to our guests.
Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
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Develop innovative bakery concepts while maintaining classical techniques and Four Seasons quality standards.
Work closely with the Executive Pastry Chef to develop seasonal products and concepts that reflect Kuala Lumpur’s diverse culinary identity and incorporate high-quality local ingredients.
Ensure consistency in recipes, portioning, presentation, taste, texture and production methods.
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Provide the proper and safe guidance to our guests, residents and their guests, to operate and care of all health club equipment including, gym equipment, free weights, bicycles, steam room and handicapped lift.
Provide information and assistance to hotel guests, residents and their guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.
Report equipment malfunctions promptly and accurately.
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Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures; check pars for shift use, determine necessary preparation, freezer pull and line set up; note any out-of-stock items or possible shortages; return all food items not used to designated storage areas, being sure to cover/date all perishables; assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per policies.
Work harmoniously and professionally with co-workers and supervisors.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
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