Prepare proposals and work with Account Managers to understand data requirements, timelines, and client needs.
Follow up on client consents and ensure all required documentation is completed accurately and on time.
Coordinate and support existing client system upgrades and enhancements by working with our teams to track progress, manage timelines, and communicate important updates to clients.
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"Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
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Improve product-market synchronization by translating regional trends, Bank Negara Malaysia (BNM) regulatory changes, and evolving lender needs into platform roadmap insights.
Lead consultative sales cycles with C-suite executives, including CROs, CMOs, CXOs, and Chief Data Officers, at Tier 1 and Tier 2 Malaysian banks and non-financial lenders. Help clients assess their operating models, identify transformation opportunities, and build support for enterprise-wide solutions.
Develop new business opportunities by understanding client priorities and transformation needs. Create and progress opportunities across existing accounts and new markets, including before the formal RFP process.
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Prepare proposals and work with Account Managers to understand data requirements, timelines, and client needs.
Follow up on client consents and ensure all required documentation is completed accurately and on time.
Coordinate and support existing client system upgrades and enhancements by working with our teams to track progress, manage timelines, and communicate important updates to clients.
...
"Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
...