"Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline)....
Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments....
You may also perform other job-related duties as assigned.
You will be reporting to the Lead Architect
Familiar with modern software development tools, cloud technologies, and Generative AI concepts, including AI assisted development tools and the integration of AI capabilities into applications, will be beneficial....