jobs in DHL Express Malaysia

DHL Express Malaysia

>500 Employees · Transportation / Logistics

145 Followers

168 Job Vacancies

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DHL Express Malaysia Job Vacancies and Careers

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Customer Care Advisor Customer Care Advisor

DHL Express

Full Time

KL City

  • Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
  • To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
9 days ago
Key Account Supervisor Key Account Supervisor

DHL Express

Full Time

KL City

  • Lead, motivate, and supervise Key Account Advisors (KAAs) to ensure all customer requests, including trace, remote booking, complaints, and claims, are handled in accordance with global and regional performance standards, targets, and processes.
  • Support Key Account Advisors by proactively coordinating with Gateway Operations and the DHL network to resolve customer issues professionally, satisfactorily, and within the required timelines.
  • Support Key Account Advisors in handling customer service requests in a professional manner. ...
Posted
9 days ago
Senior Analyst, Trade Compliance Senior Analyst, Trade Compliance

DHL Express

Full Time

Petaling Jaya

  • Research potential violations and work with operations, customers, and the relevant Government on solutions to problems with Denied Parties and Embargoes shipments
  • Assist in developing and delivering training
  • Act as a resource for questions by Operations ...
Posted
9 days ago
Customer Care Advisor Customer Care Advisor

DHL Express

Full Time

KL City

  • Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
  • To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
9 days ago
Specialist Professional Customer Operations Specialist Professional Customer Operations

DHL

Full Time

Bayan Lepas

  • Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
  • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
  • Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements ...
Posted
9 days ago
Specialist Professional Customer Operations (CHRIS_157579-33646) Specialist Professional Customer Operations (CHRIS_157579-33646)

DHL

Full Time

Bayan Lepas

  • Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
  • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
  • Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements ...
Posted
9 days ago
Digital Marketing Executive 數位行銷專員 Digital Marketing Executive 數位行銷專員

DHL

Full Time

台灣

  • Provide reports that reflect the effectiveness of all marketing channels, monitor and react to social media exposure
  • Plan and execute events or projects, including supervise agencies' working
  • Work with external vendors and agencies (e.g. printers, event organizers, graphic designers, advertising agencies, media outlets) to ensure that their work meets the organization's requirements, deadlines and budget
Posted
10 days ago
Supervisor - PTP (Payment-VMD-CALMS) Supervisor - PTP (Payment-VMD-CALMS)

DHL Express

Full Time

Petaling Jaya

  • Ensure accurate and timely execution of supplier and employee payments.
  • Oversee vendor creation, maintenance, validation, and screening activities.
  • Monitor completion of CALMS and SOA reconciliation activities within agreed timelines. ...
Posted
10 days ago