jobs in DHL Express Malaysia

DHL Express Malaysia

>500 Employees · Transportation / Logistics

144 Followers

170 Job Vacancies

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DHL Express Malaysia Job Vacancies and Careers

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Senior Manager, Customer Implementation Senior Manager, Customer Implementation

DHL

Full Time

Tampines

  • Interact and communicate with key stakeholders to align, e.g. between Sales, Product, customer
  • Prepare tactical plan to optimize implementation synergies in MY and SG for simplification
  • Assign, coordinate and resolve implementation escalation matters for customers and internal parties ...
Posted
a month ago
Security Senior Manager 安全管理資深經理 Security Senior Manager 安全管理資深經理

DHL

Full Time

台灣

  • Conduct regular security risk assessments and recommend improvement initiatives.
  • Ensure full compliance with Taiwan aviation security regulations and DHL global security standards.
  • Oversee cargo screening and aviation security processes across gateways, service centers, and operational facilities. ...
Posted
a month ago
Agent - Global BPO (Contract) Agent - Global BPO (Contract)

DHL Express

Full Time

Petaling Jaya

  • Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
  • Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
  • Ensure correct data is captured for track and trace functions. ...
Posted
a month ago
Customer Contact Centre Supervisor Customer Contact Centre Supervisor

DHL Express

Full Time

KL City

  • Review rostering of staff to optimize resource utilization in order to maximize departmental capacity and flexibility to maintain operational effectiveness at all times
  • Handle customer’s escalation from CSAs and assist in problem resolution.
  • Frequent and consistent Communication with CS Advisors to created positive customer interaction e.g. implement the approved global CS program, compliance to SOP) ...
Posted
a month ago
Internship - First Choice (EGM) Internship - First Choice (EGM)

DHL Express

Full Time

KL City

  • Accurately document feedback, themes, and key insights in the required system/tool
  • Identify and flag recurring issues and potential areas of opportunity
  • Perform follow-up call backs to detractor customers after issue resolution ...
Posted
a month ago
Key Account Support Manager Key Account Support Manager

DHL Express

Full Time

KL City

  • Ensure selective accounts are provided top-quality and best-in-class customer service - customized where required – in a cost effective way whilst enhancing customer loyalty.
  • Ensure all pre-determined service standards are consistently met and reviewed to reflect developments in competitive offerings.
  • Ensure pro-activity and flexibility, while maintaining responsiveness in servicing customer requirements up to customer satisfaction. ...
Posted
a month ago
Senior Associate - Receipting Senior Associate - Receipting

DHL Express

Full Time

Petaling Jaya

  • Update payment receipts for lock-box processing including: payment advice & cheques image
  • Download, downloading bank files from bank website, ensuring deposited cheque matches and clearance of unmatched files from bank.
  • Update payment receipts for cash payment, credit cards and cheques. ...
Posted
a month ago
Customer Contact Centre Supervisor Customer Contact Centre Supervisor

DHL Express

Full Time

KL City

  • Review rostering of staff to optimize resource utilization in order to maximize departmental capacity and flexibility to maintain operational effectiveness at all times
  • Handle customer’s escalation from CSAs and assist in problem resolution.
  • Frequent and consistent Communication with CS Advisors to created positive customer interaction e.g. implement the approved global CS program, compliance to SOP) ...
Posted
a month ago
Senior Associate - Quality Senior Associate - Quality

DHL Express

Full Time

Petaling Jaya

  • Responds to inquiries regarding policies and procedures
  • Act as primary problem solver concerning cash and duty shipment discrepancies
  • Create and maintain tracking reports in relation to country ageing performance ...
Posted
a month ago
Senior Manager - Billing Senior Manager - Billing

DHL Express

Full Time

Petaling Jaya

  • Control, evaluate, and report risks and opportunities identified through thorough reviews of unbilled items, shipment corrections, and invoice corrections, implementing necessary interventions to mitigate them.
  • Improve the quality, efficiency, and effectiveness of finance and services through process improvements, automation, and standardization, aiming to optimize working capital, minimize transactional costs, and manage bad debt exposure.
  • Establish and maintain strategic relationships with Global and Regional and Finance teams to address customer issues and ensure timely payment collection. ...
Posted
a month ago