jobs in DHL Express Malaysia

DHL Express Malaysia

>500 Employees · Transportation / Logistics

144 Followers

166 Job Vacancies

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DHL Express Malaysia Job Vacancies and Careers

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Key Account Advisor Key Account Advisor

DHL

Full Time

KL City

Posted
6 days ago
Internship Hiring – Operations: Admin Agent - Penang Internship Hiring – Operations: Admin Agent - Penang

DHL Express

Full Time

Bayan Lepas

  • Handle customs and handling agent payment process and issue cheques as needed.
  • Manage the process and documentation related to vendor Invoices, purchase orders and goods receipt notes.
  • Manage the gate pass application process for all DHL staff & vehicles entering the gateway facility. ...
Posted
6 days ago
Customer Care Advisor (X Team) Customer Care Advisor (X Team)

DHL Express

Full Time

KL City

  • Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
  • To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
6 days ago
Key Account Advisor Key Account Advisor

DHL Express

Full Time

KL City

  • Support and embrace Change to make the business more successful and competitive in the market Best in Class.
  • Provide the full suite of customer service offerings (including bookings, enquiries, tracking and tracing supply requests etc.) to Key Account customers in addition to customized contracted services (e.g. Daily / Weekly / Monthly Reports at specific time frames / interval etc.)
  • Understand the customer SLA and requirement in order to deliver best in class service. ...
Posted
6 days ago
Customer Care Advisor Customer Care Advisor

DHL Express

Full Time

KL City

  • Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
  • To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
6 days ago
Key Account Supervisor Key Account Supervisor

DHL Express

Full Time

KL City

  • Lead, motivate, and supervise Key Account Advisors (KAAs) to ensure all customer requests, including trace, remote booking, complaints, and claims, are handled in accordance with global and regional performance standards, targets, and processes.
  • Support Key Account Advisors by proactively coordinating with Gateway Operations and the DHL network to resolve customer issues professionally, satisfactorily, and within the required timelines.
  • Support Key Account Advisors in handling customer service requests in a professional manner. ...
Posted
6 days ago
Senior Analyst, Trade Compliance Senior Analyst, Trade Compliance

DHL Express

Full Time

Petaling Jaya

  • Research potential violations and work with operations, customers, and the relevant Government on solutions to problems with Denied Parties and Embargoes shipments
  • Assist in developing and delivering training
  • Act as a resource for questions by Operations ...
Posted
6 days ago
Customer Care Advisor Customer Care Advisor

DHL Express

Full Time

KL City

  • Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
  • To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
7 days ago
Specialist Professional Customer Operations Specialist Professional Customer Operations

DHL

Full Time

Bayan Lepas

  • Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
  • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
  • Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements ...
Posted
7 days ago