Devloit Sdn. Bhd.
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101-500 Employees · IT / Software ·
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Devloit Sdn. Bhd. Job Vacancies and Careers
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- • Review attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- • Respond to inbound customer email inquiries in a timely, professional, and efficient manner using agreed-upon procedures.
- • Clarify customer requirements; probe for understanding by thoroughly reading tickets and use decision-support tools and resources to appropriately provide resolution to the customer.
Posted
a month ago
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
- Proactively escalate challenging cases to the team leader for additional support and guidance.
- Maintain a high standard of professionalism and empathy in all communications. ...
Posted
3 months ago
WFH • Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- These calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business
- Provide Language Translation/Interpretation from one language to another for individual with language barrier to understand and communicate to each other
- Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of Translation/interpretation between speakers of English ...
Posted
4 months ago
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform cross-selling while attending inbound calls.
- Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong foundational knowledge of the customer's products and services.
- Efficiently track and document complex issues, knowing precisely when and how to escalate inquiries to senior staff or specialized resources for timely support. ...
Posted
4 months ago
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform cross-selling while attending inbound calls.
- Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong foundational knowledge of the customer's products and services.
- Efficiently track and document complex issues, knowing precisely when and how to escalate inquiries to senior staff or specialized resources for timely support. ...
Posted
5 months ago
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform cross-selling while attending inbound calls.
- Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong foundational knowledge of the customer's products and services.
- Efficiently track and document complex issues, knowing precisely when and how to escalate inquiries to senior staff or specialized resources for timely support. ...
Posted
5 months ago
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform cross-selling while attending inbound calls.
- Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong foundational knowledge of the customer's products and services.
- Efficiently track and document complex issues, knowing precisely when and how to escalate inquiries to senior staff or specialized resources for timely support. ...
Posted
5 months ago
Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Perform cross-selling while attending inbound calls.
- Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong foundational knowledge of the customer's products and services.
- Efficiently track and document complex issues, knowing precisely when and how to escalate inquiries to senior staff or specialized resources for timely support. ...
Posted
5 months ago
WFH • Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- These calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business
- Provide Language Translation/Interpretation from one language to another for individual with language barrier to understand and communicate to each other
- Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of Translation/interpretation between speakers of English ...
Posted
5 months ago
WFH • Fresh Graduates
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- These calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business
- Provide Language Translation/Interpretation from one language to another for individual with language barrier to understand and communicate to each other
- Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of Translation/interpretation between speakers of English ...
Posted
5 months ago