For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
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Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiller and requester personas, consumption considerations and the architectural implications of licensing choices.
Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
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