Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work....
Design and review SAIL interfaces, process models, Records, Sites, and Task Reports for usability, performance, and maintainability at scale.
Architect external integrations (Integration Objects, connected systems, web services/APIs) with government and whole-of-government shared platforms, ensuring compliance with agency network and data-exchange controls.
Direct the design, build, and governance of custom Appian plug-ins where out-of-the-box capability is insufficient....
Forecasting: Partner closely with delivery and operations teams to maintain forecast accuracy and consistency across the assigned account portfolio.
Pipeline Management: Build and manage the opportunity pipeline, qualifying high-priority deals and closing new business in line with agreed targets, with disciplined pipeline tracking and management on Cognizant's CRM platform.
Demand Generation: Partner with Singapore MCU teams to identify prospects, shape marketing plans and initiate new client conversations....
Monitor platform health, performance, availability, and operational readiness.
Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
Manage escalations and drive issue resolution across multiple stakeholders....
Configure and troubleshoot DeltaV hardware including MD/SD/SQ series controllers, CHARM I/O cards and terminals, workstations, and redundant controller pairs installed in classified and non-classified manufacturing areas.
Support and maintain DeltaV network architecture, including the Control Network (fiber/copper), Application Station connectivity, redundant network switches, and integration with plant-wide Ethernet/IT and MES/ERP networks.
Perform system health checks, diagnostics, and troubleshooting of hardware faults, network communication failures, and controller/I-O card issues, minimizing unplanned downtime in production areas....