Translate complex business initiatives into innovative business-technology solutions, maintaining consistency across solution boundaries.
Work with business stakeholders and project managers to identify inefficiencies in existing processes and applications, recommending fit-for-purpose solutions.
Create structured MS Excel reports and dashboards that clearly communicate content risk levels escalation status and performance trends to stakeholders.
Collaborate with content strategy teams to align platform monitoring outcomes with broader editorial and programming objectives that enhance audience trust.
Review user generated and partner supplied content for policy violations and recommend timely actions that protect brand reputation and minimize exposure to harmful material.
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Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis
Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
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