Work through ambiguity in close partnership with business and cross-functional teams to define a workable model and design that meets and manages all systems and business expectations.
Work on and deliver complex project deliverables to support business operations in a highly integrated, heterogeneous landscape, collaborating with multiple cross-functional teams across different locations.
Execute project deliverables, monitoring and reporting on progress and outcomes.
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Conduct deep-dive analysis of issues identified throughout testing, business data validation, and cutover cycles. Work across teams to triage and resolve issues under time pressure.
Execute project deliverables, set priorities, and monitor and report on process, progress, risk, and results. Communicate project status to stakeholders on a regular basis.
Partner with the business to ensure expectations are met and managed. Ensure consistent delivery of quality work in line with the client's project lifecycle.
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Product Management: Define, maintain, and communicate the ServiceNow product vision, value proposition, and release strategy. Serve as the primary point of contact for business stakeholders advocating for digital workflow enablement.
Service Delivery & Operations Management: Oversight on the Manage Service partner on day-to-day operations and management of Service Now including delegation of project work to external partners via structured projects in International SOS.
AI & Automation Enablement: I dentify opportunities to apply AI and automation within ServiceNow to improve efficiency and user experience. Oversee adoption and governance of ServiceNow AI capabilities, ensuring secure and responsible use.
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