Develop and articulate cohesive technical and architectural visions, bring various competencies groups together to deliver core objectives, provide overarching support and thought leadership.
Ensure alignment of systems with business objectives, lead strategic decision-making for IT transformation initiatives.
Perform design & architecture of business/IT solutions, provide high-level business consulting.
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Lead end-to-end delivery of large, complex ADM/AMS engagements, including application maintenance, enhancements, modernization, and transformation workstreams for Public Sector clients.
Oversee execution of project and service activities, ensuring adherence to quality standards, timelines, and contractual commitments.
Manage and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and where applicable Experience Level Agreements (XLAs); drive resolution of aging issues and escalations.
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Define architecture components, reusable patterns, and technology choices appropriate to public sector constraints (security, data residency, compliance).
Design for cloud-native and microservices-based architectures where applicable, considering major cloud platforms and, where relevant, Singapore Government cloud environments.
Act as a trusted technical advisor to client stakeholders, including government agency representatives, articulating complex technical concepts clearly during workshops, whiteboarding sessions, and presentations.
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Support recruitment activities across ASEAN markets as needed, coordinating with regional hiring managers and more senior recruiters on cross-border requisitions.
Source candidates through multiple channels — job portals (including MyCareersFuture where applicable), LinkedIn, GitHub/technical community platforms, employee referrals, agency partners, and tech meetups/events.
Coordinate with external recruitment agencies and vendors where required, tracking submissions and turnaround against agreed service levels.
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Drive effective stakeholder communication by providing transparent status updates risk visibility and expectation alignment so business partners understand project impacts on service reliability and operational efficiency.
Coordinate requirements gathering with process owners and technical teams to translate infrastructure and operations needs into actionable ServiceNow ITOM configurations that improve monitoring automation and incident prevention.
Guide configuration and rollout of ServiceNow ITOM capabilities such as discovery and event management by facilitating detailed implementation plans that reduce service disruptions and improve observability of critical systems.
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