Manage application, infrastructure, and security incidents; perform root cause analysis and coordinate resolution efforts with internal teams and external vendors.
Ensure incidents and service requests are resolved within agreed service levels and provide timely escalation when required.
Develop and maintain operational procedures, support documentation, system configurations, and audit-compliant process guides.
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Configure and troubleshoot DeltaV hardware including MD/SD/SQ series controllers, CHARM I/O cards and terminals, workstations, and redundant controller pairs installed in classified and non-classified manufacturing areas.
Support and maintain DeltaV network architecture, including the Control Network (fiber/copper), Application Station connectivity, redundant network switches, and integration with plant-wide Ethernet/IT and MES/ERP networks.
Perform system health checks, diagnostics, and troubleshooting of hardware faults, network communication failures, and controller/I-O card issues, minimizing unplanned downtime in production areas.
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Build and support external integrations with agency and whole-of-government systems, ensuring adherence to prescribed data-exchange and network-access standards.
Translate business/functional requirements gathered from government stakeholders into working Appian designs and implementations.
Participate in code and design reviews to ensure compliance with Appian best practices and engagement-specific standards.
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Analyze business requirements for cards and payments products and translate them into detailed technical designs and implementation plans aligned with enterprise architecture guidelines.
Collaborate with product owners and business analysts to refine user stories, clarify edge cases, and ensure that developed features meet functional and nonfunctional expectations for payment processing.
Conduct unit testing, integration testing and regression testing for all developed components ensuring that transaction flows, reconciliation processes and exception handling behave reliably in production. Troubleshoot and resolve defects in SQL logic, Java services and AppWorks configurations by performing systematic root cause analysis and implementing sustainable fixes.
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Forecasting: Partner closely with delivery and operations teams to maintain forecast accuracy and consistency across the assigned account portfolio.
Pipeline Management: Build and manage the opportunity pipeline, qualifying high-priority deals and closing new business in line with agreed targets, with disciplined pipeline tracking and management on Cognizant's CRM platform.
Demand Generation: Partner with Singapore MCU teams to identify prospects, shape marketing plans and initiate new client conversations.
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Sales Enablement: Train and educate vertical and horizontal sales teams on Cognizant's Security portfolio and joint partner value propositions.
Managed Services Solutioning: Drive Cybersecurity solutions for managed services opportunities, collaborating with offshore delivery teams to structure winning solutions.
Client & Deal Engagement: Articulate the Cybersecurity solution and value proposition directly to clients as part of large managed services and IT outsourcing engagements.
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