Education: Bachelor’s Degree or Diploma in Business Administration, Operations Management, or a related field.
Experience: Minimum 3 years of experience in operations, branch support, administration, or a related field. Experience in monitoring operational performance, TAT, and compliance is highly preferred.
Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
...