Customer Support
Mobile Applications
Troubleshooting
Technical Assistance
Communication Skills
Problem Solving
Help Desk Software
Client Relations
Product Knowledge
Ticket Management
Empathy
Patience
Customer Relationship (external as well as internal)
• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
• If necessary cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
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