Computer hardware troubleshooting
IT equipment and inventory management
Remote technical support
Good communication skills
Time management
Ability to work independently
Teamwork
Possession of a Diploma, Advanced Diploma, Higher Graduate Diploma, DVM, DKM Level 4, or DLKM Level 5 in Computer Science, Information Technology, Engineering, or a related field.
Basic knowledge of computer hardware, networking principles, and IT infrastructure setup.
Good analytical and problem-solving skills to troubleshoot technical issues....
Technical Sales
Product Knowledge
Customer Relationship
Problem Solving
Communication Skills
Presentation Skills
Technical Support
Solution Design
Cross-functional Collaboration
Business Acumen
Hardware Installation
Network Setup
Troubleshooting
Customer Service
Technical Support
System Configuration
Cable Management
Software Installation
Problem Solving
Time Management
Team Collaboration
Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently...