Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
Communicate project concepts and outcomes to clients and other project stakeholders,
Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
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- SPM or Higher Education Qualification.- Good verbal and written communication skills- Familiar Local Supermarket in Pahang State ( Nirwana / Pantai Selamat / Tunas Manja Group)- Have a minimum of 2 years of relevant work experience in FMCG industry.- Basic Computer Skills in Excel & PowerPoint.- Solid understanding of the sales process and customer relationship management.- Strong communication and interpersonal skills, with the ability to build customer rapport.- Excellent problem-solving and negotiation skills and a customer-focused mindset.- Ability to multitask and manage time effectively to meet sales goals.- Ability to work independently and as part of a team.- Self-motivated, goal-oriented, and able to work in a fast-paced environment.- Achievement Orientation: Highly focused on their goals and performance metrics, often taking a customer-focused approach to achieve them.- Conscientiousness: A strong sense of duty, responsibility, and reliability. They take ownership of the sales cycle.- Active Listening: Exceptional listeners who listen more than they talk (80/20 rule), asking probing questions rather than pushing a pitch.- Relationship Builders: Excellent at building rapport and trust, ideal for account management.
Assist in building and maintaining relationships with clients in Malaysia; support senior team members in understanding client requirements and aligning solutions.
Contribute to lead generation, client presentations, and preparation of proposals demonstrating DeltaFrontier’s AIoT solutions.
Participate in solution demonstrations and assist in showcasing product features and business value to prospects.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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Customer Requirement & Design Development: Communicate with customers and project stakeholders to understand application needs, specifications, constraints and expected outcomes. Translate requirements into design concepts and practical engineering solutions.
Mechanical Design & CAD Modelling: Create and revise 3D models, assemblies and 2D engineering drawings using SolidWorks and other CAD tools as required. Design components and systems with consideration for functionality, manufacturability, assembly, maintainability, material selection and cost-effectiveness.
BOM Management & Engineering Change Control: Prepare, monitor, maintain and update Bills of Materials (BOMs) to ensure part numbers, descriptions, quantities, materials and revisions are accurate. Coordinate design or component changes with purchasing, project, production and other relevant teams.
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