Loves working with children. Their energy, curiosity, and growth inspire you. You genuinely enjoy being on the floor, engaging with kids and parents, and making every interaction memorable.
Builds relationships naturally. You nurture trust with parents, connect with kids, and create a sense of belonging that keeps families coming back.
Has a relevant background. Experience in education, teaching, coaching, sports management, or children's programming is a huge plus—you understand child development and what it takes to deliver a world-class experience.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
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