Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised.
Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed.
Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music).
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Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised.
Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed.
Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music).
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Education: Bachelor’s degree or above, preferably in Marketing, Communications, Advertising, or a related field.
Experience: 1–3 years of professional experience in social media operations, content marketing, or brand management.
Platform Expertise: Deep familiarity with the ecosystems, recommendation algorithms, and user behaviors of Instagram, TikTok, YouTube, and Facebook.
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SPM or equivalent qualification; a Certificate or Diploma in Culinary Arts, Food & Beverage, Hospitality Management, or a related field is an added advantage.
Possess a valid Food Handler's Certificate and Typhoid Vaccination, or be willing to obtain both before commencing employment.
Basic knowledge of food safety, kitchen hygiene, and HACCP practices; familiarity with Halal food handling requirements is an added advantage.
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Host and appear on camera in short-form video for X (Twitter), TikTok, Instagram, and LinkedIn (market explainers, event reactions, street interviews, community segments).
Present fluently in both English and Mandarin, including switching between them within a single piece of content.
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Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field.
Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations.
Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
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Manage end-to-end full set / sub-set accounting duties, ensuring accurate entries, balance sheet reconciliations, and timely month-end/year-end closing.
Oversee invoicing, accounts receivable, payment tracking, statements of accounts, and credit control/collections.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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