At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Must possess a Bachelor’s degree in Marketing, Communications, Journalism, English, Public Relations, International Relations, or any other related field. A working experience of the equivalent is also acceptable.
At least 3 year(s) of experience in related fields. Agency background preferred.
Impeccable command of English. Proficiency in Mandarin and Bahasa Malaysia will be a huge plus.
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Bachelor's Degree in Computer Science, Engineering, IT, or related technical field.
6+ years managing software development and/or system integration projects, with at least 2 years leading or mentoring other project managers.
Strong software development background — you have built or meaningfully contributed to software, can review technical designs, and can evaluate engineering estimates with credibility.
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Currently pursuing a Diploma or Bachelor's Degree in:- Education- Linguistic/Language- Human Resource Development- Psychology- Instructional Design- Multimedia- Graphic Design- Communication- Business Administration or any related discipline.
Internship period of 6-9 months is preferred.
Able to work independently while collaborating effectively within a team.
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Bachelor's degree in Accounting or Finance; professional qualification (ACCA/CPA/MIA) preferred.
Minimum 8 years of finance and accounting experience, with at least 3 years in a managerial capacity; experience in hospitality, property, or multi-entity group environments strongly preferred.
Strong knowledge of Malaysian Financial Reporting Standards (MFRS), tax regulations, and statutory compliance requirements.
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A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field is required; this technical background is necessary for the role.
3+ years of experience in technical/application support, with demonstrated hands-on issue resolution, not just ticket triage.
Ability to read and understand code (e.g., Java, Node.js, SQL) well enough to identify bugs, trace logic, and make small, safe fixes.
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Solid experience across the full social media management spectrum; content strategy, community management, and campaign execution — with working knowledge of paid social advertising.
Comfortable using ad platform tools (Meta Ads Manager, TikTok Ads Manager, etc.) for basic-to-intermediate campaign setup and optimization.
Strong communicator and presenter, confident engaging directly with clients on strategy, performance, and recommendations.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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Handle accounts payable and receivable across all entities (Malaysia, US, Japan), including vendor payment scheduling, client invoicing, and collections follow-up.
Maintain complete, accurate, and audit-ready financial records, transaction data, and supporting documentation at all times.
Conduct regular bank reconciliations and maintain fixed asset registers across entities.
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