Able to speak, read, and write Mandarin, as the role requires regular communication and liaison with Mandarin-speaking clients, customers, vendors & stakeholders.
Own the web shop as the single point of accountability for catalogue, pricing, promotions, content accuracy and day-to-day performance.
Monitor site health daily and coordinate fixes with the web/IT vendor; plan and run seasonal campaigns and promotions; track weekly KPIs and report to management with actions.
Process all incoming orders from web, email, phone and WhatsApp from acknowledgement to fulfilment, invoicing and delivery confirmation; respond to enquiries and convert through upselling and cross-selling; coordinate with warehouse and couriers; handle returns, exchanges and complaints; maintain records in Shopify and sales CRM....
Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead (Performance, SEO, Creative, etc.), balancing what wins and retains business against what's realistically deliverable.
Performance narrative: take input from the Paid Media Operations Lead, SEO Lead, Creative Lead, and other specialists and turn it into a clear, client-facing story across every channel a client is engaged on....
Build and maintain target prospect lists for assigned market segments, including commercial buildings, data centres, enterprise, and public sector accounts.
Conduct account research using LinkedIn, company websites, industry directories, tender portals, and news sources to identify decision makers and buying triggers.
Execute outbound prospecting through email sequences, LinkedIn outreach, and outbound calls in line with agreed messaging and activity targets....