We’re looking for someone ambitious who is willing to take the extra mile in engaging our customers. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connections with our customers.
Candidate must possess at least Diploma / Degree in Business/Marketing or related field or experience in telesales and customer service.
Must be conversationally bilingual in excellent written & communication skills (both in Malay & English) in order to attend sales inquiries and concerns from customers by phone, electronically or in person.
Good team player with excellent communication and interpersonal skills and passion for talking to customer.
Candidates without the relevant experience or qualification are encouraged to apply.
Required Skill(s): Positive, problem solving, enthusiasm, fast learner, strong in teamwork, able to adapt ad hoc request, willingness to learn new skills, easier to adapt to new working environment, energetic, innovative and able to work under pressure.
Manage a high volume of daily inquiries (email, phone call, Whatsapp, social media, etc) by providing accurate, valid, and complete information.
Handle the processing all orders with accuracy and timeliness.
Assist and guide customers to place orders on our sales channels.
Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction.
Ensure goods are delivered on time to customer.
Keeping track of customer's order and update customer on the order status when necessary.
Handling customer's complaint or enquiry in a professional manner.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Calling out on targeted list generated by sales lead to follow up on their needs and maintain a close rapport with them.
Take the extra mile to engage and to deliver the best customer service to all of our customers.
Maintain customer database and managing relationship with existing customers into the master date based system.
To monitoring the sales performance, Responsible to lead the sales activities.
Responsible for achieving allocated sales target.