Bachelor’s Degree in Mechanical, Electrical, Electronics, Industrial, Chemical, Environmental Engineering, Materials Science, Chemistry or a related technical field.
Minimum 2–3 years of experience in Technical Sales, Sales Engineering, Application Engineering, Instrumentation or a related technical field.
Experience in semiconductor manufacturing, cleanroom, laboratory, pharmaceutical, chemical or industrial environment will be an added advantage.
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Customer Requirement & Design Development: Communicate with customers and project stakeholders to understand application needs, specifications, constraints and expected outcomes. Translate requirements into design concepts and practical engineering solutions.
Mechanical Design & CAD Modelling: Create and revise 3D models, assemblies and 2D engineering drawings using SolidWorks and other CAD tools as required. Design components and systems with consideration for functionality, manufacturability, assembly, maintainability, material selection and cost-effectiveness.
BOM Management & Engineering Change Control: Prepare, monitor, maintain and update Bills of Materials (BOMs) to ensure part numbers, descriptions, quantities, materials and revisions are accurate. Coordinate design or component changes with purchasing, project, production and other relevant teams.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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