The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regard to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.As part of the PS&S Engagement Services team, this role supports customer queries and processes as per the Novartis Service Catalogue.This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.
Organisation
Time Management
Effective Communication
Microsoft Office
Google Suite
Corporate Reporting
Attention to Detail
Administrative Support
Task Management
Email Management
Scheduling
Prioritize Mandarin Speakers* Possess a Diploma in Advertising, Marketing, Media, Communications, or any related field.
* Knowledge or experience in digital marketing, social media and content creation.
* Proficient in content management systems, graphic design software (Canva), video editing software (like Capcut or any other software) and social media platforms.
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