Finance & Documentation Support: Assist in daily data entry, financial reporting, and proper document filing. Maintain accurate financial records and ensure data consistency in the accounting system. Support preparation of internal reports including reconciliation, claims, and warranty registration.
Customer & Warranty Registration: Compile and organize extended warranty forms submitted by outlets for registration purposes. Coordinate with sales teams for the ongoing customer rebate registration process.
Rebate & Government Liaison: Communicate with relevant government bodies regarding guidelines and submissions for promotional rebate programs. Follow up to ensure accurate and timely processing of claims and required documentation.
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Ensure seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities.
Serve as the central liaison between customer success, field teams, technical support, and engineering.
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation.
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Plan and perform concrete sampling and standard tests such as compressive strength, slump, and air content, then record and interpret results.
Inspect finished precast elements for dimensional accuracy, surface finish, and reinforcement placement, and raise non-conformance reports when needed.
Develop and maintain QC checklists, standard operating procedures, and test records to meet internal and external quality requirements.
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Support activities including measurement, preparation of bills of quantities (BOQ), tender documentation, and tender evaluation processes.
Conduct on-site measurements, progress evaluations, and verify contractor claims, utilizing surveying and measurement techniques in practice.
Gather and present data for internal and client meetings, collaborating with project stakeholders like architects, engineers, and contractors to ensure cost-related matters are well-coordinated.
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