Minimum 3–5 years of hands-on experience in performance marketing, paid media, or digital advertising within an agency or related environment.
Strong working knowledge of Meta Ads Manager, Google Ads, Google Analytics (GA4), Google Tag Manager, TikTok Ads Manager, and other digital advertising platforms.
Experience in campaign budgeting, media planning, audience targeting, remarketing, and conversion optimization.
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Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.
Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services. Continuously monitor government policies, market trends, and industry developments to drive account development.
Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. Monitor service quality and address any issues or challenges that may arise during project implementation.
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1 to 3 years of hands-on experience in social and digital ad channels, with real exposure to at least one of the following: Meta Ads, TikTok Ads, or Google Ads (Search, YouTube, or Display Network).
Proficient in both Bahasa Malaysia and English, written and verbal.
Comfortable working with data; able to read campaign metrics and explain what they mean in plain language.
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Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, Organisational Psychology, Law, or a related discipline. A Master’s Degree (MBA / MHRM) is an advantage.
Recognised professional certification from MIHRM (CAHRM or CHRM), SHRM-CP / SHRM-SCP, CIPD, or equivalent is strongly preferred.
Minimum 10 to 12 years of progressive HR experience, with at least 4 to 5 years in a Head of HR, HR Manager, or senior HRBP capacity leading a full-spectrum HR function.
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