Process orders for materials from sales staff or direct customers’ contacts
Update order information into the ERP System
Coordinate with suppliers regarding order status, shipping dates, prices, product availability and back orders
Plan, schedule and monitor the movement of materials through the production cycle
Determine material’s requirements from engineering and production schedules
Coordinate the efficient movement of materials with purchasing, production and engineering
Responsible for procurement business system data input and integrity; creates and maintains bills of material and parts/commodities numbers in supply chain management or other enterprise-wide systems
Provide administrative and clerical support specifically related to supply chain and procurement department activities
Evaluate customer support commitments to ensure customer requirements are met
Serve as liaison between sales and operations teams to provide data analysis for inventory planning; and participates in process/rating improvement efforts
Coordinate cross-functional teams through meetings and progress measurement activity to achieve both on time and within budget
Attend to customers’ daily service needs whilst complying to work procedures
Manage service appointments registration
Promote service and parts sales
Execution of customer service-related duties and responsibilities
Coordinate with Job Controllers / Foremen on work progress status & inform any delay to customer accordingly
Handle customer complaints and ensures high customer satisfaction
Ascertains automotive problems and services by listening to customers’ concerns, clarifying descriptions of problems, conducting inspections, checking vehicle maintenance records & examining service schedules.
Verifies service and warranty by examining records of the Service Booklet & explaining provisions and exclusions.
Maintains custom-er rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates & repairs.
Perform follow-up calls on a daily basis Determine progress of repair/service orders and inform customer accordingly;
Consistently walks about the site to locate and collect back the trolleys.
Collect back yellow bins from checkout counters.
Corral and push trolleys back to trolley bay.
Replenish the yellow bags, yellow bins and trolleys.
Performs minor repairs plus sanitized and remove debris from yellow bags, yellow bins, trolleys and periodically cleans the yellow bags, yellow bins and trolleys stock.
Inventory count the yellow bags, yellow bins and trolleys.
Assist all customers to ease their challenges while shopping in the store and ensure they are happy with the shopping experience.
Creates and completes travel arrangements (car, hotel, air, rail) for complex accounts.
Expert at selling products that are of commercial value to the company and contribute to its profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel.
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities.
May function as an SME with specific client knowledge and/or serve as the customer point of contact in small implants/explants.
May manage first-level customer complaints/escalation.
Resolves complex problems/escalations including non-standard and multi-destinations, ticket exchanges, complex fares, and potentially VIP service.
May assist other team members in resolving problems.
Assignments include both routine and non-routine work.
The ASM/MT assist the Area Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Area Manager.
The incumbent will assist the Area Manager with the goal of providing customers with excellent quality products and fast friendly service with the customer oriented. The incumbent will represent the Company in the professional manner.