Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Human Resource. Management, Business Studies/Administration/Management or equivalent.
Required language(s): Mandarin, English. Candidates fluent in Mandarin will be prioritized as the role requires the candidate to handle Mandarin-speaking agencies.
Excellent communication skills and computer literacy.
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Currently pursuing or recently completed a Diploma or Degree in Computer Science, Software Engineering, Information Technology, Data Science, Artificial Intelligence, or a related field.
Basic knowledge of web development, mobile app development, or software engineering principles.
Exposure to AI, machine learning, automation, or AI-assisted coding tools is an advantage.
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A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field is required; this technical background is necessary for the role.
3+ years of experience in technical/application support, with demonstrated hands-on issue resolution, not just ticket triage.
Ability to read and understand code (e.g., Java, Node.js, SQL) well enough to identify bugs, trace logic, and make small, safe fixes.
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