Minimum 6+ years of experiencein customer retention, VIP customer service, customer success management, or related fields, with at least5 -6 years of team management experience.
Strong data analysis skills, with the ability to use CRM systems and reporting tools to evaluate customer behavior and retention performance.
Strong problem-solving, conflict resolution, and customer escalation management skills, with the ability to handle sensitive requests from high-value customers professionally and effectively.
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Minimum 6+ years of experiencein customer retention, VIP customer service, customer success management, or related fields, with at least5 -6 years of team management experience.
Strong data analysis skills, with the ability to use CRM systems and reporting tools to evaluate customer behavior and retention performance.
Strong problem-solving, conflict resolution, and customer escalation management skills, with the ability to handle sensitive requests from high-value customers professionally and effectively.
...
Proficient in Mandarin (spoken, written, and reading).
Bachelor's Degree in Marketing, Business Administration, Product Management, Engineering, Consumer Electronics, or a related field.
Minimum 3–5 years of experience in Product Management, Product Marketing, Brand Management, Category Management, Trade Marketing, or a related role.
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