Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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Degree/Professional Certificate/Master Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
Minimum 1 year of relevant working experience.
Language: Bahasa Malaysia, English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
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Device Pre-Configuration & Staging: Unbox, flash firmware, pair, and configure Z-Wave controllers, hubs, and smart devices per project requirements.
Bench Testing & QA: Perform quality checks and testing on hardware to identify defective (DOA) units and resolve pairing/protocol issues before site dispatch.
Kit Assembly & Material Logistics: Prepare installation-ready project kits, map device topologies, organize lab staging areas, and handle hardware transport logistics.
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A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field is required; this technical background is necessary for the role.
3+ years of experience in technical/application support, with demonstrated hands-on issue resolution, not just ticket triage.
Ability to read and understand code (e.g., Java, Node.js, SQL) well enough to identify bugs, trace logic, and make small, safe fixes.
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