全职 Admin Cum Customer Service 工作, 薪水 up to MYR 1,700, Consonance Solutions Melaka 公司招聘中 - Ricebowl

Key responsibilities

• Handle customer inquiries professionally through WhatsApp, phone calls, and other communication channels.
• Coordinate and arrange installation or service appointments with customers and technicians.
• Prepare and manage job sheets, invoices, quotations, delivery orders, and related documents.
• Perform daily administrative tasks including filing, documentation, and data entry.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding installation progress, servicing appointments, and after-sales support.
• Assist customers in resolving basic product or service-related issues.
• Coordinate with sales, technical, and operation teams to ensure smooth workflow and customer satisfaction.
• Monitor appointment schedules and ensure technicians are properly assigned.
• Respond to customer messages and inquiries in a timely and professional manner.
• Assist in service reports, and internal coordination.
• Support daily office operations and ensure administrative processes run smoothly.
• Prepare reports and assist management with operational coordination when required.
• Maintain proper filing and organization of company documents and records.
• Assist in stock coordination and internal communication when necessary.
• Support the team with ad-hoc administrative and operational duties assigned by management from time to time.

Requirement

• Minimum SPM / Diploma or equivalent qualification.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills in English and Mandarin. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
• Able to communicate professionally with customers via phone calls, WhatsApp, email, and social media platforms.
• Basic knowledge of Microsoft Office such as Word, Excel, and Google Sheets.
• Responsible, organized, detail-oriented, and able to multitask.
• Positive working attitude and willing to learn.
• Able to work independently as well as in a team environment.
• Prior experience in customer service, admin support, or coordination roles will be an added advantage.
• Familiar with scheduling, documentation, and daily office operations is preferred.
• Able to handle customer complaints and inquiries in a professional and patient manner.
• Good time management skills and able to meet deadlines.
• Experience in smart home, renovation, electrical, or related industries is an added advantage.

Pay: From RM1,700.00 per month

Benefits:

• Free parking
• Maternity leave

Work Location: In person