Analytical Skills: Ability to analyze operational performance, identify service improvement opportunities, and use Jira and Confluence for reporting and collaboration.
Maintain design authority across core SAP Financial Accounting (FI), Controlling (CO), Group Reporting, Funds Management (FM), and surrounding finance applications.
Cover shipment and transportation processing, including assignment of deliveries to shipment documents, transporter assignment, and shipment cost calculation.
Provide professional customer service through email, phone and ticketing systems, handling enquiries, feedback and claims promptly and escalating complex matters where necessary.
Project Lifecycle Support: Lead or support full-cycle implementations, including business workshops, functional specifications, testing (UAT), and cutover activities.