Ensure the quality of online services under high-concurrency and large-scale workloads by building robust performance optimization, reliability, and observability capabilities across the Agent platform.
Process Analysis & Improvement: Document current and future-state business and operational processes, conduct impact assessments, and identify opportunities to streamline workflows and improve operational efficiency.
Document current and future-state business and operational processes, conduct impact assessments, and identify opportunities to streamline workflows and improve operational efficiency.
As a Financial Crime Operations Senior Lead, you will be responsible for developing and managing a team of Financial Crime Operations Team Leads and Specialists for specific SME areas. Your key objective is to ensure the effective assessment and mitigation of risks related to high-risk customers, while strictly adhering to AML/CFT regulations and aligning with Wise’s risk appetite and internal policies. The specialists on your team will possess an in-depth understanding of the unique risks associated with complex business structures, varied customer types and activities, and country-specific challenges, as well as the strategies required to mitigate these risks effectively.
Define and operationalize service health indicators, SLIs, SLOs, and related reliability metrics that help teams make informed tradeoffs between reliability, velocity, and cost
Support resource planning, billing coordination and departmental administration, including tracking project spend, monitoring resource needs, coordinating onboarding logistics, maintaining project records and ensuring administrative deliverables are completed on time.