-Drive the success of the American food and beverage industry in Malaysia by identifying and converting leads into opportunities for American clients, and fostering close relationships with key stakeholders in Malaysia.
Develop, track and report on key performance indicators (KPIs) related to equipment reliability, maintainability, and cost avoidance due to early fault detection. Define opportunities and drive continuous improvement activities in the area of equipment reliability.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Accurately record customer interactions, sales progress, and relevant data into the call center software system, ensuring data integrity for reporting and analysis.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Monitor and analyse key business performance indicators, including admissions, customer traffic, conversion rate, average spending, labour productivity, operating expenses, and overall financial performance.
Utilize accounting software and Microsoft Excel to organize financial data, perform calculations, and generate reports for tax and accounting purposes.