78 Workforce Management Jobs - June 2026 - High Salaries
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"workforce management"
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Job "workforce management"
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Undisclosed
Petaling
- Develop and manage staff schedules to align with operational needs.
- Track and analyze key performance metrics, providing regular reports to identify trends and areas for improvement in agent productivity and overall contact centre efficiency.
- Prepare reports on staffing metrics and collaborate with teams to improve efficiency. ...
Posted
20 days ago
Undisclosed
Singapore
- Track and report on key WFM metrics including SLA attainment, occupancy, utilisation, AHT, and shrinkage
- Identify and escalate systemic staffing risks and propose mitigation plans
- Support headcount modelling for new initiatives, product launches, or site expansions ...
Posted
4 days ago
SGD37,500 - SGD70,833 Per Month
Remote
- Research and resolve Workforce Software issues, implementing permanent fixes where possible.
- Document solutions and maintain knowledge base for future reference.
- Monitor job logs and take corrective actions or escalate when required. ...
Posted
a day ago
Transcosmos Malaysia Sdn Bhd
MYR3,500 - MYR4,500 Per Month
KL City
- Conduct intraday performance monitoring, track key metrics (e.g., service level, occupancy, adherence), and make real-time adjustments to address volume fluctuations.
- Collaborate closely with operations, team leaders, and other stakeholders to address workforce-related challenges and improve overall performance.
- Manage monthly payroll processing, including attendance tracking, overtime calculations, and ensuring accuracy in payroll-related data. ...
Posted
6 days ago
INFINIX HOSPITALITY MANAGEMENT PTE. LTD.
SGD2,800 - SGD2,800 Per Month
Singapore
- Coordinating staff deployment and internal HR processes
- Supporting onboarding and day-to-day workforce administration
- 2–5 years of HR operations or payroll experience in Singapore ...
Posted
8 days ago
Undisclosed
KL City
- Crosscheck and verify payroll data for non-full time employees for accurate payout.
- Perform other ad-hoc tasks as assigned by supervisors.
- Currently pursuing a degree in business administration, computer science, or other related fields. ...
Posted
4 days ago
Undisclosed
KL City
- Analyze workforce data and generate insights to improve efficiency and service levels
- Work closely with stakeholders and operations teams to support business continuity planning
- Identify operational risks and support issue resolution to maintain service stability ...
Posted
17 days ago
Undisclosed
KL City
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future ...
Posted
23 days ago
Undisclosed
KL City
- Conduct data analyzes on performance such as targets, attrition, cost savings to develop insights and propose action plan for optimization, focusing on recruitment and retention mechanics and process improvement.
- Communicate and collaborate with with external stakeholders to resolve issues, assess & negotiate contracts for optimal cost and efficiency
- Prepare and automate cyclical reporting and updates on progress ...
Posted
7 days ago
MyGwork - LGBTQ+ Business Community
Undisclosed
Singapore
- Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks.
- Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down.
- Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. ...
Posted
20 days ago
Undisclosed
KL City
- Conduct data analyzes on Fleet performance (e.g. vs target, attrition, cost savings) to develop insights and offer recommendations for optimization (such as recruitment and retention mechanics and process improvement)
- Facilitate and manage relationships with external stakeholders to resolve issues, assess and negotiate contracts for optimal cost and efficiency
- Prepare and automate cyclical reporting and updates on progress ...
Posted
3 days ago
Wise Australia Investments
SGD8,500 - SGD11,800 Per Month
Singapore
- Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans
- Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics.
- Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments. ...
Posted
20 days ago
Undisclosed
KL City
- Support in payroll reconciliation and backpay calculations when required.
- Coordinate with internal teams to collect necessary payroll information.
- Conduct other tasks, or projects as reasonably assigned by the supervisor. ...
Posted
9 days ago
Senior Officer, Workforce Management, Group Contact Center Senior Officer, Workforce Management, Group Contact Center
UNITED OVERSEAS BANK LIMITED
SGD3,000 - SGD3,000 Per Month
Singapore
- Work with stakeholders to identify and document reporting requirements.
- Process Improvement
- Identify opportunities to optimize and automate business processes. ...
Posted
9 days ago
Undisclosed
KL City
- Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
- Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
- Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...
Posted
17 days ago
Undisclosed
KL City
- Crosscheck and verify payroll data for non-full time employees for accurate payout.
- Perform other ad-hoc tasks as assigned by supervisors.
- Currently pursuing a degree in business administration, computer science, or other related fields. ...
Posted
21 days ago
Undisclosed
Singapore
- Design different shifts for the sites and make schedule plan ensuring no violation of labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
- Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and seller creator service standards by analyzing performance statistics and financial results.
- Drive continuous improvement of WFM processes/tool/system including streamlining & optimizing forecast, adjustment processes across departments, supporting system/tooling development and improvement, updating relevant databases, assuring data integrity, etc. ...
Posted
21 days ago
Undisclosed
KL City
- Perform ad hoc tasks required by superiors
- At least 1 - 2 years of experience in the field of admin or in a related area
- Ability to multitask and prioritization in a dynamic environment ...
Posted
11 days ago
Undisclosed
- Prepare and manage rosters/schedules to optimize workforce utilization.
- Ensure achievement of service level targets with controlled abandonment rates and maximum schedule adherence.
- Engage regularly with senior management and clients to review performance and align expectations. ...
Posted
a month ago
Undisclosed
KL City
- Conduct data analyzes on Fleet performance (e.g. vs target, attrition, cost savings) to develop insights and offer recommendations for optimization (such as recruitment and retention mechanics and process improvement)
- Facilitate and manage relationships with external stakeholders to resolve issues, assess and negotiate contracts for optimal cost and efficiency
- Prepare and automate cyclical reporting and updates on progress ...
Posted
21 days ago
Undisclosed
KL City
- Support in payroll reconciliation and backpay calculations when required.
- Coordinate with internal teams to collect necessary payroll information.
- Conduct other tasks, or projects as reasonably assigned by the supervisor. ...
Posted
21 days ago
Undisclosed
Singapore
- Coordinate with operations teams on HC requirement and cross utilisation opportunities, in the case of unexpected rises in moderation volumes or absenteeism.
- Be responsible for monitoring operational performance to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
- Drive continuous improvement on WFM processes/tools/systems including streamlining & optimizing HC allocation and real-time management. ...
Posted
25 days ago
Undisclosed
KL City
- Crosscheck and verify payroll data for non-full time employees for accurate payout.
- Perform other ad-hoc tasks as assigned by supervisors.
- Currently pursuing a degree in business administration, computer science, or other related fields. ...
Posted
25 days ago
MYR5,000 - MYR8,000 Per Month
KL City
- Joining: Immediate joiners preferred
- Manage WFM functions: Forecasting, Scheduling, Planning, and RTA
- Handle end-to-end MIS reporting and dashboard creation ...
Posted
21 days ago
Undisclosed
KL City
- Conduct data analyzes on Fleet performance (e.g. vs target, attrition, cost savings) to develop insights and offer recommendations for optimization (such as recruitment and retention mechanics and process improvement)
- Facilitate and manage relationships with external stakeholders to resolve issues, assess and negotiate contracts for optimal cost and efficiency
- Prepare and automate cyclical reporting and updates on progress ...
Posted
25 days ago
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