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14 Workforce Management Analyst Jobs - July 2026 - High Salaries
Showing 14 jobs results for
"workforce management analyst"
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Manage Alert
MYR3,000 - MYR4,000 Per Month
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
This company is close to train station
- Improve reporting processes and help streamline operational workflows.
- Coordinate and support business projects from planning through implementation.
- Work closely with internal departments, insurers, and external partners to ensure smooth execution of business initiatives. ...
Data Analysis
Power BI
Skills Required
Data Analysis
Power BI
Management reporting
Insurance operations support
+2
Posted
13 days ago
Undisclosed
KL City
- Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
- Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
- Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...
Posted
14 days ago
Undisclosed
KL City
- Accuracy: Drive continuous improvement in Forecast Accuracy by analyzing variance drivers such as seasonality, product launches, and policy changes.
- Scheduling & Staffing Strategy
- In-House Scheduling: Own the scheduling lifecycle for internal Tier 2 teams using ByteWorks. Build and optimize shift patterns that balance business demand with agent work-life balance (including shift swaps/bidding). ...
Posted
24 days ago
Undisclosed
Singapore
- Accuracy: Drive continuous improvement in Forecast Accuracy by analyzing variance drivers such as seasonality, product launches, and policy changes.
- Scheduling & Staffing Strategy
- In-House Scheduling: Own the scheduling lifecycle for internal Tier 2 teams using ByteWorks. Build and optimize shift patterns that balance business demand with agent work-life balance (including shift swaps/bidding). ...
Posted
25 days ago
HKD71,000 - HKD80,000 Per Month
Hong Kong
- Process Optimization: Identify manual bottlenecks, lead process re-engineering initiatives, and deliver scalable automated reporting solutions to drive data-led operational decisions.
- Stakeholder & Change Management: Facilitate workshops and governance forums to drive alignment across business units and IT leadership. Support implementation readiness, training, and user adoption.
- Experience: ...
Posted
23 days ago
INFINIX HOSPITALITY MANAGEMENT PTE. LTD.
SGD2,800 - SGD2,800 Per Month
Singapore
- Coordinating staff deployment and internal HR processes
- Supporting onboarding and day-to-day workforce administration
- 2–5 years of HR operations or payroll experience in Singapore ...
Posted
11 days ago
Undisclosed
KL City
- Triage and assess incoming incidents via phone, email, and ticketing systems
- Resolve Level 1 incidents per established protocols (reboot, logs, troubleshooting)
- Escalate complex incidents to regional or global support with full documentation ...
Posted
12 days ago
Undisclosed
- Support business decisions with data-driven recommendations for service improvement, resource optimization, and process efficiency.
- Reporting & Dashboard Management
- Develop, automate, and maintain dashboards and reports for daily, weekly, and monthly operational performance. ...
Posted
12 days ago
Undisclosed
- Develop, automate, and maintain dashboards and reports for daily, weekly, and monthly operational performance.
- Ensure accuracy and timeliness of all CCO performance reports shared with management and stakeholders.
- Present key metrics and trends to CCO leadership and cross-functional teams. ...
Posted
12 days ago
Infinix Hospitality Management Pte. Ltd.
SGD2,800 - SGD3,800 Per Month
Central
- Coordinating staff deployment and internal HR processes
- Supporting onboarding and day-to-day workforce administration
- 2–5 years of HR operations or payroll experience in Singapore ...
Posted
25 days ago
INFINIX HOSPITALITY MANAGEMENT PTE. LTD.
SGD2,800 - SGD2,800 Per Month
Singapore
- Coordinating staff deployment and internal HR processes
- Supporting onboarding and day-to-day workforce administration
- 2–5 years of HR operations or payroll experience in Singapore ...
Posted
a month ago
SGD41,667 - SGD70,833 Per Month
Remote
- • Analyze system logs and error messages to identify root causes of issues.
- • Research recurring problems and implement permanent fixes or workarounds.
- • Monitor job logs and take corrective actions or escalate issues to relevant teams. ...
Posted
a month ago
SGD8,500 - SGD11,800 Per Month
Central
- Stakeholder Transition: Moving Operations leaders away from "gut-feel" staffing decisions toward the Service Scale operating principles and WFM playbooks.
- Governance Framework: Auditing and surfacing recurring "exceptions" or manual overrides in scheduling to identify where WFM discipline is breaking down.
- Decision-Quality Coaching: Running "mentor clinics" for Intraday and Scheduling Specialists to help them think about long-term trade-offs rather than just short-term fixes. ...
Posted
21 days ago
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