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13 Workforce Management Analyst Jobs - September 2026 - High Salaries
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"workforce management analyst"
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Manage Alert
Undisclosed
KL City
- Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
- Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
- Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...
Posted
16 days ago
Undisclosed
KL City
- Track attendance, late login, absenteeism, leave, system downtime, and other events affecting staffing capacity.
- Maintain daily staffing plans, rosters, shift assignments, break patterns, and operational coverage.
- Support short-term forecasting and capacity planning using historical volume, AHT, shrinkage, and business-event assumptions. ...
Posted
4 days ago
Undisclosed
Singapore
- Participate insystem enhancements, testing, and implementationof new digital features or change requests for WWMS and related platforms.
- Experience withscalable meter reading solutionsto support field operations teams in efficient meter data collection and processing.
- Hands-on experience withmicroservices-based, event-driven architectureleveragingApache Kafkato enable scalable, real-time event processing and communication between producer and subscriber systems. ...
Posted
9 days ago
Undisclosed
Singapore
- Participate in system enhancements, testing, and implementation of new digital features or change requests for WWMS and related platforms.
- Experience with scalable meter reading solutions to support field operations teams in efficient meter data collection and processing.
- Hands-on experience with microservices-based, event-driven architecture leveraging Apache Kafka to enable scalable, real-time event processing and communication between producer and subscriber systems. ...
Posted
9 days ago
RAPSYS TECHNOLOGIES PTE LTD
Undisclosed
Singapore
- Participate in system enhancements, testing, and implementation of new digital features or change requests for WWMS and related platforms.
- Experience with scalable meter reading solutions to support field operations teams in efficient meter data collection and processing.
- Hands-on experience with microservices-based, event-driven architecture leveraging Apache Kafka to enable scalable, real-time event processing and communication between producer and subscriber systems. ...
Posted
9 days ago
RAPSYS TECHNOLOGIES PTE. LTD.
SGD6,000 - SGD6,000 Per Month
Singapore
- Participate in system enhancements, testing, and implementation of new digital features or change requests for WWMS and related platforms.
- Experience with scalable meter reading solutions to support field operations teams in efficient meter data collection and processing.
- Hands-on experience with microservices-based, event-driven architecture leveraging Apache Kafka to enable scalable, real-time event processing and communication between producer and subscriber systems. ...
Posted
16 days ago
Undisclosed
KL City
- Escalate complex incidents to regional or global support with full documentation
- Keep users informed of incident status, resolution timelines, and workarounds
- Maintain accurate and detailed incident records in the ITSM system ...
Posted
16 days ago
Undisclosed
- Support business decisions with data-driven recommendations for service improvement, resource optimization, and process efficiency.
- Reporting & Dashboard Management
- Develop, automate, and maintain dashboards and reports for daily, weekly, and monthly operational performance. ...
Posted
17 days ago
ADOMITA TECHNOLOGIES PTE. LTD.
ADOMITA TECHNOLOGIES PTE. LTD.
SGD5,000 - SGD5,000 Per Month
Singapore
- ensure successful completion and alignment ofdeliverables.
Posted
20 days ago
Undisclosed
Singapore
- Participate in system enhancements, testing, and implementation of new digital features or change requests for WWMS and related platforms.
- Experience in scalable meter reading solution to support field operations teams to perform efficient meter data collection and processing.
- Hands-on experience in microservices-based event-driven architecture leveraging Apache Kafka to enable scalable, real-time event processing and communication between producer and subscriber systems. ...
Posted
16 days ago
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