3 Workforce Management Analyst Jobs - June 2026 - High Salaries

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Showing 3 jobs results for "workforce management analyst"

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Senior Analyst-Associate Manager, Workforce Management Senior Analyst-Associate Manager, Workforce Management

Klook

Undisclosed

KL City

Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...

Posted

9 days ago

Senior Analyst-Associate Manager, Workforce Management Senior Analyst-Associate Manager, Workforce Management

Klook

Undisclosed

KL City

Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...

Posted

a month ago

WFM Analyst, Vendor Operations WFM Analyst, Vendor Operations

Delivery Hero

Undisclosed

KL City

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.
· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.
· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts. ...

Posted

11 days ago

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